Products & Services

Service Options

Content Migration: Low-Touch vs High Touch

We know that the content migration process can be intimidating, so we have created this simple guide to help you understand your options when it comes to our services.

The Migration Process
Most of our customers work in a service-oriented position within a local government, so it may not be feasible for them to juggle updating their website and performing their regular duties.

Thankfully, CivicPlus has a team of usability experts standing by to help you update your website and ensure that all of your content has been brought over to your new web address.

Because moving your web pages is a manual process, this is a perfect opportunity to trust the experts in our Content Department to make revisions and changes to improve the usability, accessibility, and engagement of your website.

Essentially, you have two options when it comes to how you would like us to migrate your pictures and text, we call them “low-touch” and “high-touch”.

So, what is the difference between a low-touch and high-touch content experience?

A low-touch content migration means that our team will work diligently to transfer your pictures and text to your new website without making a lot of changes. Choosing the low-touch option means that your pages and navigation will remain essentially the same.

We will still edit for spelling and grammar, moving contact information to the feature column on the right-hand side of your new pages, and leaving suggestions for optional improvements that will help you update the content on your own after you have been through training.

Think of the low-touch option as a home moving service. We will carefully pack up, move, and unpack your stuff so that it is pretty much where it was in your old home.

This is a good choice if the idea of changing your navigation or pages isn’t what you are looking for.

Using the moving analogy again, the high-touch experience is a lot like hiring an interior decorator.

If you choose this option, our usability experts will still pack up and move all of your content; but they will also help you redecorate your pages to make them more attractive, accessible, and usable for your citizens.

If you choose the high-touch content migration process, we will optimize your navigation to make it more intuitive for your users. Changes of this type usually include breaking up pages that are too long into smaller, more digestible chunks or rethinking the way the information is being displayed.

We will reorder the paragraphs on some of your pages to make the important stuff stand out more to your citizens, and we will maximize the use of your new CivicPlus modules. This usually includes converting PDF forms so that they can be completed online, pulling out FAQs into their own special area, and ensuring that your information is displayed in the most accessible way for mobile users.

Additionally, we will make any changes that we can to ensure that your content is compliant, pulling text out of images and rewriting document names and image alt text to work with screen readers.

This option is perfect if what you are looking for a complete overhaul of your website’s content so that it is truly the best it can be for your citizens.

Next Steps
If you’re still not sure which option is right for you, simply ask your Project Manager for more information and they will be happy to answer all of your questions and go over your options in more detail.

Remember, there isn’t a wrong choice either way. We want to support you however we can, and we promise to do everything in our power to make sure that we are meeting your expectations.

Thank you!
The CivicPlus Content Team

New Functionality

Spotify Premium

I hate to break this to you, but if you’re reading this, then you’re probably the only person left who isn’t using Spotify Premium. If you’re still not sold on this amazing product, here are three simple reasons why you should sign up today:

Unlimited Music with Zero Interruptions
iTunes Radio, Pandora, iHeart Radio… these all have one thing in common: advertisements, and a lot of them. If you’re anything like me, nothing ruins a great jam session more efficiently than a catchy, poorly-produced radio jingle. With Spotify Premium, you’ll never have to worry about that O’Rielly Auto Parts atrocity slamming the breaks on your favorite album again.

Share, Sort & Save
With Spotify Premium, you can not only create and share awesome playlists with your friends and family, you can also save music from the cloud directly to your device. This allows you to “tank up” while in your favorite wifi hotspot before heading back out on the road or returning to your desk at work. This will save your data plan and let you listen to that new Adele album despite spotty network connections.

Discover Weekly
This is the big one for me.

You already know how to use Spotify to build awesome playlists and listen to great radio stations, but with a Spotify Premium subscription, you have access to one of the coolest and most powerful music discovery systems on the planet. As a premium member, Spotify will send you a weekly playlist based on your recently played music… now here’s the cool part:

This music isn’t based on some random algorithm that guesses which songs sound like which -instead, it taps into the awesome power of music lovers everywhere. It does this by pulling songs from playlists created by real humans who listen to some of the same music that you do.

If you’re at all adventurous or curious when it comes to discovering new music, I promise that this will quickly become your new addiction. I now find myself looking forward to the chance to explore different sounds when my Discover Weekly playlist drops every Monday morning.

Sign Up Now
If anything I’ve said here has piqued your interest, head over to Spotify now to start your 30-day free trial and start listening!

Spotify now offers a discount for students at nearly half the price of a regular subscription.

Disclaimer: This post was not paid for or endorsed by Spotify, I just really love their product.